An error occurs while license activation / deactivation
- EDIUS All
- EDIUS Neo 3.5
- License
- Specification
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An error occurs while license activation / deactivation
FAQ ID:KB00300002 | Date:2013/12/26
Please confirm an error code with red frame and troubleshoot with referring the error code reference .
Error Code#15
Summary | EDIUS detected expired trial license. |
Cause | 1.PC clock settings might be changed. This behavior is to protect from re-use trial after 31 days from 1st trial installation. 2.PC component parts much changed (e.g. CPU, motherboard, graphics card, hard disk). 3.OS has been upgraded or re-installed. |
Troubleshooting | None. Once either one in above is done, the trial license is expired and cannot be restored by backing to previous. |
Error Code#29
Error Code#57C
Summary | EDIUS failed to connect to the license server. |
Cause | 1.Your internet connection might not work properly. 2.Firewall or anti-virus might block the internet connection. |
Troubleshooting | Firstly, attempt to connect to the FlexNet portal site(http://activation1.grassvalley.com) with Internet Explorer. If you can see the log-on screen of the site, close it and then go to below for next troubleshooting. 1.Disable Windows Firewall and then activate or de-activate the license. |
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Error Code#406D
Summary | Entered serial number is invalid. |
Cause | Incorrect EDIUS serial number might be entered for activation or deactivation. |
Troubleshooting | Make sure that entered serial number matches to the number that is included to the product. |
Error Code#40AE
Summary | Entered serial number is not active |
Cause | Entered serial number was not found in the license server. |
Troubleshooting | Please confirm that entered serial number is correct. If entered number is correct, but the issue remains, please contact to your regional technical support along with your EDIUS serial number. |
Error Code#411C
Summary | No activated license is found in the license server while deactivating EDIUS license. |
Cause | Local ID file info may have a problem. |
Troubleshooting | If you want to delete your EDIUS license from the license list, delete it with below procedure: 1) Request returning the license to your regional GV tech support along with target serial number and product name. |
Error Code#4120
Summary | All licenses already activated. |
Cause | All EDIUS licenses have been activated, but you tried further activation. EDIUS allows to activate up to two licenses per one serial number, but you might try further activation . |
Troubleshooting | Return activated license with GV License Manager. If you cannot do it by PC trouble (e.g. harddisk defect), request to return the license to your regional GV tech support. |
Error Code#10001
Summary | GV License Manager does not work properly. |
Cause | Component modules of to the License Manager might not be installed properly. |
Troubleshooting | Quit GV License Manager and then re-run the EDIUS installer to re-install the license manager. GV License Manager is installed while EDIUS installation. |
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Error Code#10014
Summary | GV License service is not running. |
Cause | GV License service is not running or service module file might not be installed. |
Troubleshooting | Confirm FlexNet license service is running or not with below procedure: 1) Start Windows Task manager and then choose [Services] tab. If the service is not running, change the status to Running manually, and then attempt to activate the license with GV License Manager. |
Error Code#41D2
Summary | Deactivation is proceeded over the limitation times. |
Cause | EDIUS has limitation times per one month for deactivation. Further deactivation is proceeded. Deactivation request is being locked. |
Troubleshooting | Contact to your regional GV tech support. |
Error Code#522
Summary | Response.xml file is failed to register. |
Cause | GV License Manager failed to register response.xml file during off-line activation or deactivation process. |
Troubleshooting | 1.Please re-run “EDIUSActivation.exe” to re-generate Response.xml file. 1) If there is another license which is running properly, deactivate it. |
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Error Code#51F
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Same as Error code #522. Response.xml file is failed to register. |